At Tecnimodern, our commitment goes far beyond the mere production of high-quality VFFS machines. We understand that each technical component of our machines is crucial for ensuring the smooth operation of your production line. This is why our After-Sales Service, composed of a team of 7 experts (and guess what? We’re currently in the recruitment phase!), is an invaluable resource for your business.
Discover our GOLD contract:
– Rapid Intervention Trigger: Assured Peace of Mind :
In case of need, our team is committed to on-site intervention in less than 72 hours. Our experienced technicians take care of the entire process, including any components we might have integrated into your machine. Furthermore, our clients benefit from preferential hourly rates and discounts on spare parts, ensuring a swift resumption of your production.
– Maintenance: Maximize Availability :
Maintenance, whether preventive or corrective, is the cornerstone of a trouble-free production. Our annual maintenance is a true rejuvenation process for your machine, covering all wear parts, from longitudinal and transverse welding heads to heating bands, as well as cutting or pre-cutting knives. Thanks to our meticulous care, your equipment will remain in peak condition for many years.
– Remote Maintenance: Remote Issue Resolution :
Our remote maintenance solution is a powerful tool for quickly resolving technical issues. We take remote control to address various problems, whether related to printing, welding, or software. All you need is to have our remote maintenance router box to ensure a stable network connection. And stay tuned, as we’re working on a new innovation in remote maintenance that we’ll unveil soon in a dedicated article.
– Dedicated Hotline: Direct Expert Support :
In case of any hiccups, our dedicated hotline is at your service 5 days a week, from 8 AM to 5 PM. You’ll have the opportunity to speak directly with our line manager for swift solutions. Furthermore, we offer telephone assistance for self-management of technical components, if you prefer.
With Tecnimodern, your production will run smoothly, allowing you to focus on the growth of your business. Discover how our top-notch After-Sales Service can enhance your productivity.
